It isn't unlimited like it says It isn't unlimited like it says. I'm only able to send 1 letter a week. Also it says that I will receive information on how to set up commissary which I never received. Other than that it's great.

I truly love this site I truly love this site! You don't have many choices when it comes to sending cards to your loved ones who are incarcerated and this is an approved site. With all the regulations and stipulations with receiving mail, especially cards, this site is approved and the quality from what I am told is amazing! I love that I can upload my own photos to create a card not to mention the ability to add my own signature to it which gives the cards an added touch of love! Thank you Pigeonly for this amazing site! The monthly subscription for unlimited use gives me the ability to send a card everyday to my loved one!!!!!

Extremely POOR service Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them

JUST REFUND MY MONEY I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.

I love your app never had a major… I love your app never had a major problem I think it's great could use more card selections an use some pic on post card but it's still great thank you