At first I had problems with this site… At first I had problems with this site ONLY because the county jail my friend was at, didn't allow anything bigger than a 4×6 photo, so the cards from this site, wouldn't get thru. And the jail required inmate's name & # on back, so photos wouldn't get thru either. But then Pigeonly ran a HOLIDAY DEAL for Christmas AND I found a coupon code so I got a 3 month subscription for a great price! Using Pigeonly now to send letters, cards, photos & web articles to my friend in prison (CA) and it's totally worth it. You can send one of those I listed about every 4 days, once one gets delivered, you can process another one. I haven't used the phone services though so I can't say anything to that

Pigonly If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website . Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say . pigonly don't not respond to emails until weeks later . This service is terrible you say u will monitor by account but the issue is your system not my account .

Comforting So far, Pigeonly.com seems amazing. Unsure at this point if inmate recieved photos, but that is to be known. Site was easy to navigate and services offered are amazingly comforting in these hard times.

Scammed me more than $1,200! I did a free trial back in MARCH 2021 and immediately cancelled with proof of cancellation via email. They charged me $39.99 over 21 times in January. OVER $1,200 in fraudulent charges taken out of my account. 21 separate charges! This doesn't feel like a mistake. It feels criminal ans I've filed a report with my bank, the BBB, emailed them, and looking into legal action. This is grounds for a class action lawsuit based on these other reviews. Edit: they claimed to reverse charges saying it would appear back in my account in 3-5 days. It's been weeks and nothing. Disputed with Visa and reported to Nevada Attorney General.

While this company is awesome for… While this company is awesome for keeping you in touch with loved ones who are incarcerated, they like to take out more than the monthly payment owed. I believe last month I had just under $200 extra dollars taken out. Yes, Alex was able to get that straightened out and fixed, it occurs every 6-8 months, so if you plan on using this, keep an eye on your bank statements.