Extremely POOR service Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them

Pigonly If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website . Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say . pigonly don't not respond to emails until weeks later . This service is terrible you say u will monitor by account but the issue is your system not my account .

Pigeonly will take your monthly payment… Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying for. You can send customer service messages but they just come back with a generic answer and still do nothing! Don't trust your photos with them. It's a scam.

As far as I know my inmate received his… As far as I know my inmate received his letter. The letter was supposed to be no charge. I should have read all of the reviews before opening an account. I was charged $34.99 four times. Needless to say I called immediately to cancel this account. We’ll see how long it takes.

At first I had problems with this site… At first I had problems with this site ONLY because the county jail my friend was at, didn't allow anything bigger than a 4×6 photo, so the cards from this site, wouldn't get thru. And the jail required inmate's name & # on back, so photos wouldn't get thru either. But then Pigeonly ran a HOLIDAY DEAL for Christmas AND I found a coupon code so I got a 3 month subscription for a great price! Using Pigeonly now to send letters, cards, photos & web articles to my friend in prison (CA) and it's totally worth it. You can send one of those I listed about every 4 days, once one gets delivered, you can process another one. I haven't used the phone services though so I can't say anything to that