MY PHONE WORKED BUT DID NOT RING MY PHONE WORKED BUT DID NOT RING. MY PHONE TEXT BUT MY INCOMING TEXT WOULD GO TO MY OLD PHONE.I HAD COMPATABILITY ISSUES WITH MY SPRINT SERVICE. I REACHED OUT SEVERAL TIMES TO SPRINT. NO PREVAIL.. SO I THEN CONTACT BLACKVIEW AND SEVERAL REPRESENTATIVES REPLIED TO MY ISSUE AND EACH HAD POSSIBLE SOLUTIONS TO HELP WITH MY PROBLEM.. AND BECAUSE OF THAT MY PHONE IS WORKING PROPERLY HAD TO SWITCH PHONE PROVIDERS.

Customer support I am giving Blackview USA 4 stars because of the helpful information I received from customer support. At first I was disappointed because no one responded in the customer service chat box. I also sent an email and then got a response within a couple hours. I've had a terrible experience trying to get support from Blackview Global. My advice is to stick with Blackview USA when it comes to customer service.

terrible sound quality and not waterproof right out of the box my bl8800 pro has terrible sound for phone calls and messages. it's, so far been impossible to reach anyone to fix this. also this issue is pretty common but on its site/s there's a section that talks about poor audio, and it only addresses problems that are caused by dirt in the mic(customers fault) and water in the mic (again customers fault) even though they claim that it's waterproof and not water resistant. not the customer's fault but the manufacturer's, and there's no mention of that on their documentation.

Had problems getting activated on ATT Had problems getting my BV9900 activated on AT&T. These folks were extremely helpful in getting the phone to work. Support above and beyond what I expected.

Never again. Last November I bought in the Blackview online store the rugged phone BV9900 Pro. It has been a really bad decision. Since the very beginning the phone makes a strange sound when you press the screen and previous to receive a notification. From customer service they gave me several solutions and no one worked. Even they offered me to go to a local to amend that noise but I paid for a new phone not for repairing one. I didn't feel safe if a mobile phone did that noise, so I asked to return this faulty item and exchange for a new one. But I have to pay the shipping fee! Sorry???? I would understand that way to procedure if I would have broken the phone. But I DIDN't. It came to me with that fault, I have realised about it from the first day and I told them since the very beginning. I don't want to repair this phone because I paid for a new phone. So this default phone is theirs. I want the product I bought and I don't see fair to have to pay any shipping fee for it because that wasn't what I have bought. All of this is not my fault. It is their fault and they don't care. I am very disappointed with this brand and after two months I am still waiting for a solution. I wish I could return the phone (without paying anything), have the refund and never again to buy anything from this store.