Ace Grants Pass OR Ace Grants Pass OR Thank you Gary / Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.

Ace Hardware had internet problems.A… Ace Hardware had internet problems.A recorded message mention to close the app and re open. The website did not show a location for my 4 bags of compost and I was charged $314.46 for the compost to be shipped from Georgia .i live in California They avoided me by not calling back as expected and then was told my case had not been reviewed. My store locator was in Roseville Ca but when the compost was not available there it bumped the order to Georgia not even close to Roseville but across the US.I felt there needs to be a pop up with the location and shipping charges.Ace has lost a customer. Do not order on line or you may experiencing the same. They misspelled my name on an e mail and misspelled compost. Are you surprised?I am a rewards customer . I contacted Capital One and they have sent a dispute letter

"NO RETURN POLICY…7373 Village Pkwy, Dublin, CA 94568 Beware of this stores "NO RETURN POLICY ". 7373 Village Pkwy, Dublin, CA 94568 Even though their corporate policy is 30 day. This store refused to honor the policy. Here is what happened I bought a gas trimmer, used it once and was not satisfied with performance. Went in store to return it, they flat out refused. I can understand that as these folks are fairly new and too many returns would hurt their business. And me especially living right across I would definitely love to support them. So I asked for alternatives: a.) Can I get a store credit: answer was NO b.) Sir can I upgrade to another trimmer that is pricier: answer was NO c.) I really hate this product, I will just have to sell it in craigs list for 50% discount; do I have any other options: The manager turned into a robot and flat out refused. Talk about customer service, this store would "ACE" it. I had used this store for all my needs against my better judgement to shop in Big Box stores that are couple miles away. There goes my business.

Broken Craftsman 3300 PSI Pressure… Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake, AK said it now a warranty issue. Craftsman claims it’s a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. $450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.

Canceled Order I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!