Canceled Order I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

Rewards Often Don't Work Online The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.

Unprofessional and uncouth employees Unprofessional and uncouth employees. Way overpriced. Difficult to communicate with.

Worst company for appliances and delivery This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming! The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

NOT OK They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.