Canceled Order I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

Worst company for appliances and delivery This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming! The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

Great Lakes Ace Hardware Horrible Customer Service Bought a grill from Great Lakes Ace Hardware in Grand Rapids MI. Delivers were supposed to call prior to delivery but they did not. They left the grill in an obscure place, caused us to search the neighborhood for hours thinking someone had taken the grill after delivery. Manager at the store said "Sorry" but did not offer compensation or understanding. We will never shop at Great Lakes Ace Hardware again. Super poor customer service!

Salmon Creek & battleground locations (nite & day) I bought a couple of items from the Salmon Creek location. When one item was faulty and I didn’t end up needing the 2nd one I went back to return them. after a couple minutes of being denied the faulty item was returned. the unused item was not. The lady I dealt with was very short (almost rude) with her answers. She wasn’t going to compromise, Explain, she just wasn’t gonna return the item. The atmosphere of the salmon Creek location is night and day when compared to the battleground location. On my way home I stopped into the Battle Ground location. they returned the unused item (that I didn’t buy from their location) in 30 seconds. no questions asked. Very polite and very helpful. the employees at battleground are always helpful and happy to see their customers (With the exception of the gentleman in the hat that works in the nuts and bolts. He can definitely make you feel like you’re wasting his time & is easily frustrated). needless to say that’s the last time that I will visit Salmon Creek location. I’ve been there one time before these 2 recent visits during Covid and got the same horrible experience. The guy that was following me around literally ushered me out of the store because I didn’t know exactly what item I was going to purchase when I walked into the store. I tried to explain to him that since they make more than one type, brand, price of an item I wanted to look at my options for a few seconds. So my advice is for anyone that is going to visit an Ace Hardware steer clear of Salmon Creek and Battleground is a great option!!!

Broken Craftsman 3300 PSI Pressure… Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake, AK said it now a warranty issue. Craftsman claims it’s a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. $450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.