Never Again Ace, Has a Terrible App. So BAD, That for OVER Six weeks, They Still Have NO IDEA, What to do. What’s More, They Send ME, instructions To Fix it MYSELF 🙈. All My Rewards and Points JUST EVAPORATED, AND WERE NOT EXPIRED. I Actually feel quite bad for the Franchise owners, Because, They’ve Lost a Serious amount of Business to The Big Boys. And The Big Ones offer quite comprehensive Extended warranties,

Worst company for appliances and delivery This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming! The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

NOT OK They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.

Ace Hardware had internet problems.A… Ace Hardware had internet problems.A recorded message mention to close the app and re open. The website did not show a location for my 4 bags of compost and I was charged $314.46 for the compost to be shipped from Georgia .i live in California They avoided me by not calling back as expected and then was told my case had not been reviewed. My store locator was in Roseville Ca but when the compost was not available there it bumped the order to Georgia not even close to Roseville but across the US.I felt there needs to be a pop up with the location and shipping charges.Ace has lost a customer. Do not order on line or you may experiencing the same. They misspelled my name on an e mail and misspelled compost. Are you surprised?I am a rewards customer . I contacted Capital One and they have sent a dispute letter

Rewards Often Don't Work Online The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.