Buggy license subscription and awful customer service I attempted to transfer my Foxit licence from an old computer to a new one, however the software appears to have a bug and won't allow re-activation. I already deactivated the licence on my old computer so it could be reactivated on the new one—this used to work before, but no longer does. When I created a support ticket, they did not resolve my issue but just closed the ticket saying it was resolved because they "cannot keep the ticket open for so long". Frustrating and extremely unprofessional.

Paid full price for licensed product, got ripped off Paid full price for licensed product - $160, then less than a year later the version is obsolete and they want me to pay another $160 - no upgrade path, no discount for current users. Just a money grab rip off

Utter Disappointment... THEY AREN'T RELIABLE I'm utterly disappointed with this company after 5 years as they seem to have broken their promise with their customers who made a ONE-TIME purchase of 159$ with PERPETUAL LICENSE to full features for Foxit Phantom, namely 9.10.5096. By the way, this is the ONLY version that open my files. Upper versions act up and shut down with sound-embedded heavy files of 15-60 MB. As of JAN 30, 2022, I AM NOT ALLOWED TO PROTECT any of my PDF booklets because they are pushing for paid Foxit Application Subscription. I paid for this right with a perpetual activation and now, they are doing this to me. I'm a teacher teaching online and I can't do any encryption anymore. I can't continue my classes because of this and have to postpone them. I'm at a great loss. Rights from the Original License are... Licensed to: Scilang Institute License Modules: General, ProEditing, IFilter, DocProcessing, FormDesigner, CertifyDocument, RMSprotector, Editing, Protection, Recognition, PDFAEXvalidation, PDFAEXconversion, RMSadvanced, Export, cPDF, ActionWizard, ECM, AccessibilityFix, WIP I might have to take legal action to sue this company unless they reply my ticket with an apology and a hotfix. Serdar Aytac

Be Careful!! I downloaded Foxit pdf editor on 14 day free trial basis to see if I could use it for a specific document I was trying edit but was unable to - no doubt due to my own ineptness and no reflection on the software. However, once downloaded it insinuated itself as the default pdf editor and changed all the pdfs on my computer retrospectively to Foxit. So when the free trial ended and I didn't pursue the purchase I could no longer access any of my pdfs even though they were not created using Foxit. The uninstall component that came with Foxit didn't work. I had a horrible moment of feeling that I was being held to ransom to pay for software I didn't need or want but I found a way to uninstall it in the end and the pdfs (prior to the installation date) reverted to Adobe. It was scary though and I feel its deliberately built to do this.

Foxit support is effective via phone If online support fails, call their customer service number. It really is 24/7 and they really do call back. I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions. 1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides. 2) The phone support sent me a direct link to update the software, which works. It may go up to 5 stars, when their web manager addresses the known issue.