Buggy license subscription and awful customer service I attempted to transfer my Foxit licence from an old computer to a new one, however the software appears to have a bug and won't allow re-activation. I already deactivated the licence on my old computer so it could be reactivated on the new one—this used to work before, but no longer does. When I created a support ticket, they did not resolve my issue but just closed the ticket saying it was resolved because they "cannot keep the ticket open for so long". Frustrating and extremely unprofessional.

I paid for their foxit editor I paid for their foxit editor, full price, plus a sneakily added "Upgrade Assurance" - which I don't want. How do I try and reverse this? There is no way. I should have just downloaded a hacked version because that offers no support too. My bad.

Utter Disappointment... THEY AREN'T RELIABLE I'm utterly disappointed with this company after 5 years as they seem to have broken their promise with their customers who made a ONE-TIME purchase of 159$ with PERPETUAL LICENSE to full features for Foxit Phantom, namely 9.10.5096. By the way, this is the ONLY version that open my files. Upper versions act up and shut down with sound-embedded heavy files of 15-60 MB. As of JAN 30, 2022, I AM NOT ALLOWED TO PROTECT any of my PDF booklets because they are pushing for paid Foxit Application Subscription. I paid for this right with a perpetual activation and now, they are doing this to me. I'm a teacher teaching online and I can't do any encryption anymore. I can't continue my classes because of this and have to postpone them. I'm at a great loss. Rights from the Original License are... Licensed to: Scilang Institute License Modules: General, ProEditing, IFilter, DocProcessing, FormDesigner, CertifyDocument, RMSprotector, Editing, Protection, Recognition, PDFAEXvalidation, PDFAEXconversion, RMSadvanced, Export, cPDF, ActionWizard, ECM, AccessibilityFix, WIP I might have to take legal action to sue this company unless they reply my ticket with an apology and a hotfix. Serdar Aytac

I just deactivated foxit pdf from one… I just deactivated foxit pdf from one machine to transfer it to another. Deactivation was simple. Now I can't transfer it. Any online solutions I have found do not work or are so convoluted that they can't be followed. Customer service sucks. I've waited on the phone, but the call cuts off after 2 minutes. They said they do not do human contact. If I did not have a less than 5 months old subscription I would just say forget it, but I have already paid so I want what is owed.

Not worth even one star Not worth even one star despite being used for over a year. The real problem started with a machine upgrade at which point I discovered that the registration code didn't work because the original version was no longer downloadable. After some digging I found a page on the support website that "converted" old codes to new, but my original code was declared invalid, despite being printed on the invoice. No access to support either, no human support, no available office in the UK. Forget it, I'll find something else.