The company is not trustworthy The company is not trustworthy. They sent us the trial key which expired and we did not move forward because of a bug in the software. They created some invoice and sent it to collection!! How can you create and send invoice to collection if you never gave the production key?

Utter Disappointment... THEY AREN'T RELIABLE I'm utterly disappointed with this company after 5 years as they seem to have broken their promise with their customers who made a ONE-TIME purchase of 159$ with PERPETUAL LICENSE to full features for Foxit Phantom, namely 9.10.5096. By the way, this is the ONLY version that open my files. Upper versions act up and shut down with sound-embedded heavy files of 15-60 MB. As of JAN 30, 2022, I AM NOT ALLOWED TO PROTECT any of my PDF booklets because they are pushing for paid Foxit Application Subscription. I paid for this right with a perpetual activation and now, they are doing this to me. I'm a teacher teaching online and I can't do any encryption anymore. I can't continue my classes because of this and have to postpone them. I'm at a great loss. Rights from the Original License are... Licensed to: Scilang Institute License Modules: General, ProEditing, IFilter, DocProcessing, FormDesigner, CertifyDocument, RMSprotector, Editing, Protection, Recognition, PDFAEXvalidation, PDFAEXconversion, RMSadvanced, Export, cPDF, ActionWizard, ECM, AccessibilityFix, WIP I might have to take legal action to sue this company unless they reply my ticket with an apology and a hotfix. Serdar Aytac

Foxit support is effective via phone If online support fails, call their customer service number. It really is 24/7 and they really do call back. I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions. 1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides. 2) The phone support sent me a direct link to update the software, which works. It may go up to 5 stars, when their web manager addresses the known issue.

Be Careful!! I downloaded Foxit pdf editor on 14 day free trial basis to see if I could use it for a specific document I was trying edit but was unable to - no doubt due to my own ineptness and no reflection on the software. However, once downloaded it insinuated itself as the default pdf editor and changed all the pdfs on my computer retrospectively to Foxit. So when the free trial ended and I didn't pursue the purchase I could no longer access any of my pdfs even though they were not created using Foxit. The uninstall component that came with Foxit didn't work. I had a horrible moment of feeling that I was being held to ransom to pay for software I didn't need or want but I found a way to uninstall it in the end and the pdfs (prior to the installation date) reverted to Adobe. It was scary though and I feel its deliberately built to do this.

While Phantom FOXIT PDF software is… While Phantom FOXIT PDF software is quite good, the company customer service is atrocious. I have tried emailing, using their direct connection service via their website and even tired posting on their FB page. Nothing it seems will stir them from their slumbers. So my dilemma here is while I would say the actual software does what it says on lid, do not expect any customer support – they really are hopeless. Even cutting them slack for COVID-19 they kept me waiting for over one month to reply, what is going on? Finally I got ‘something back’ but that just faded away too. If you want to connect with these people, it’s probably easier to call Elvis.