The product worked, but They charge you to retreive your own data The product worked, but what I am unhappy about is that it costs $1500 for me to get a back up of my data, when I want to switch providers. There was nothing in the contract about the cost of getting my data. I know another company only charged $250 for a second copy and the first was free. So in other words they are charging me for my own data. What a rip off. I wouldn't use them or recommend them, just for this reason.

I would like PL rater to be more…Accurate I would like PL rater to be more accurate I always must bridge through to every company for an accurate quote.

Worst customer service ever! Worst customer service ever!! They wait and don't respond until you call and complain about them not responding the first time. They also take forever so if you need anything done mine as well take a vacation while you wait, since it takes 2-3 days for a response.

Consistent Problems They are our client mgt system. They make you have 2 seperate log-ons for QQCatalyst and Vertafore (training/help.) Tried 2 passwords, then clicked forgot password and the response was that I had to wait at least 15 to try again. What? I don't have time for that! Consistent problems with generating accurate and consistent Certificates of Insurance as well.

I run a small business I run a small business. Vertafore requires I believe 60 days advance notice if you are changing at your renewal. We recently had fewer users due to turnover. Vertafore is still charging us monthly for member(s) no longer working at our office and told me that I can only make the change 60 days prior to the renewal so I will have to pay for user(s) no longer working here.