President the Vertafore rep, James, was not helpful in correcting the lack of rating issue for several companies. He even tried to claim the carriers declined the risks when no data at all transferred to the carrier websites.

Consistent Problems They are our client mgt system. They make you have 2 seperate log-ons for QQCatalyst and Vertafore (training/help.) Tried 2 passwords, then clicked forgot password and the response was that I had to wait at least 15 to try again. What? I don't have time for that! Consistent problems with generating accurate and consistent Certificates of Insurance as well.

Worst customer service,department … Worst customer service,department managers do not call back and when you ask for corporate numbers they give you a sweepstake company. Never signed up with them they bought out the company that I was with QQ for years (which I loved!!) and the service stopped once this company took over Never experienced anything like this. They are holding me hostage and Jennifer Lewis will only return my call after hours so as not to speak with me.

Hugely over priced, clunky, time consuming! AMS 360 is by far the worst agency management system, I have worked in. I've worked in it more than once over the years and barely anything has changed. The amount of duplicate entry required to properly maintain records is atrocious. The certificate system is glitchy and missing key functions integral to how we conduct business. AMS360 is hugely overpriced and just buys up its competitors instead of doing the necessary updates to get it out of the 90s. There are cheaper and fare better out there. Keep looking.

They are the worst company to deal… They are the worst company to deal with. I will NEVER do anything with Vertafore again. we tried out resource connect for a month a few years ago and cancelled. I faxed them the cancellation forms 5 times!! Not only that they continued to invoice for services we never received. After going back and forth with their accounting department they assured me they this was taken care of that said that these issues were settled. Every 2 years the try to bring this up again.