Madden 24 Rip Off. Absurd. I purchased Madden 24 for my son online. Game wouldn't load. In order to get a refund or a new download they said I had to contact "Steam" and get an email from them stating the problem is with the game. Gamestop could not give me a phone number or email for Steam. That is because, as I came to find iut, none exists. The only support offered by Steam is articles and support groups. When presented with this fact, Gamestop had no idea what to do but would not refund me. Complete joke of a company clearly just taking advantage of gamers, most of whom are underage and con't navigate their unfair policies.

I was sent the wrong item in the… I was sent the wrong item in the beginning of December. I emailed them and they responded right away to provide them with the order number which I did right away. Fast forward over 2 weeks and still no response from them. I emailed them two more times which were ignored. On January 11th I sent them another email about their customer service and was told in 3 to 5 business days I would receive my original item ordered and still nothing.

Oak Walk Gamestop (This is for the gamestop at Oak Walk Dr in Oakville, Ontario) I visit Gamestop once every couple of months to trade or buy. My last 2 experiences at the other Oakville location were not good. So I returned the store I originally frequented( the first change was based on distance not quality ) What a difference good customer service makes, Natasha was cheerful, engaging and helpful with my trade. The difference in approach to the 2 stores is quite surprising. I blame it on new hires or management. Nonetheless, thank you Natasha for making my day a little easier. I will surely come again.

former employee, dont go here. i used to work here and was a customer for over 12 years, but sadly this business is a dying business and its not just because of digital games. it seems like every year their higher ups find another way to be predatory, game/hardware warranty's, and the new "pro" membership just to name a few. sadly at this point the shop is a lost cause, just buy anywhere else.

DO NOT BUY ONLINE I just bought a used PS4. It worked for less than a week then crashed. Now it makes weird noises & keeps randomly crashing. I went to initiate a refund or preferably an exchange only to discover their policy is 7 days from purchase for refunds & 15 days for exchange. I was literally 1 day past that 15 days from purchase (it took 3-4 days for delivery) and they basically replied too-bad-so-sad-no-can-do. For a $200 console there should be a much longer period of time to make sure the thing works solidly. If I could give less than zero stars, I would. DO NOT PURCHASE CONSOLES OR GEAR FROM THEM ONLINE. If it turns out to be a lemon you'll likely be out of luck getting it replaced & definitely out of luck getting a refund.