Employees take advantage of customers Employees take advantage of their customers in multiple ways. They claim that you can cancel a pre-order anytime but when that time actually comes, they act like they can’t do it and proceed to keep the customers hard earned money. It should be illegal for GameStop to keep our money when asking for it back but they don’t seem to care at all. They would rather keep their ‘numbers’ high instead of valuing customer service. This is the closest thing to an evil corporation I have encountered.

Loyal Customers Not Wanted Here I went to my local Gamestop store in Cincinnati Ohio around 9:20 pm on Black Friday. I was looking to get my son a PS5 for Christmas. With my PowerUp Rewards and Black Friday deals, I was looking forward to getting us both some nice holiday gifts. Unfortunately, when I arrived, the gate was down and the doors locked. I saw the hours posted: they read open until 10 pm. One of the cashiers came as if she were going to let me in but instead snatched the store hours page out of the window (but not before I took a picture) She never said anything to me. I called customer service and posted a complaint on BBB. Customer service said there was nothing they could do; and the Gamestop rep, while apologetic, failed to offer me a store credit for the overwhelming inconvenience. Plus, last I checked both cashiers were still working there. I feel like my time supporting your company growth should count for more than just an empty apology.

THEIR CORPORATION SUCKS THEIR CORPORATION SUCKS went there to return games we traded AND THEY DIDNT GIVE IT BAKC IT SAID ON THE RECEIPT THAT YOU HAVE 7 DAYS so why you not giving it back to us??!! And then on top of that they put a disabled man so he could be yelled at and then while we were talking to him he was like “they don’t even care about us” so why work there?? GameStop will go out of business for This

Oak Walk Gamestop (This is for the gamestop at Oak Walk Dr in Oakville, Ontario) I visit Gamestop once every couple of months to trade or buy. My last 2 experiences at the other Oakville location were not good. So I returned the store I originally frequented( the first change was based on distance not quality ) What a difference good customer service makes, Natasha was cheerful, engaging and helpful with my trade. The difference in approach to the 2 stores is quite surprising. I blame it on new hires or management. Nonetheless, thank you Natasha for making my day a little easier. I will surely come again.

Preorder cancelations w/o being notified Preordered a game from them five months ago for a game coming out next month. Received my confirmation email confirming the order. Come to find out at some point they up and canceled my order and never thought it was necessary to notify me. Missed out on a collector's edition due to their incompetence as it's now too late to order it again. Though I would not be ordering it through them again. Be wary and watch your preorders like a hawk.