Gamestop is trash Gamestop is trash. Especially online website. They charge so much money for delivery its a joke. Imagine spending $100 plus in games and they still want to charge you 12 dollars shipping. What a joke. Ill buy anywhere and not from them.

Madden 24 Rip Off. Absurd. I purchased Madden 24 for my son online. Game wouldn't load. In order to get a refund or a new download they said I had to contact "Steam" and get an email from them stating the problem is with the game. Gamestop could not give me a phone number or email for Steam. That is because, as I came to find iut, none exists. The only support offered by Steam is articles and support groups. When presented with this fact, Gamestop had no idea what to do but would not refund me. Complete joke of a company clearly just taking advantage of gamers, most of whom are underage and con't navigate their unfair policies.

Oak Walk Gamestop (This is for the gamestop at Oak Walk Dr in Oakville, Ontario) I visit Gamestop once every couple of months to trade or buy. My last 2 experiences at the other Oakville location were not good. So I returned the store I originally frequented( the first change was based on distance not quality ) What a difference good customer service makes, Natasha was cheerful, engaging and helpful with my trade. The difference in approach to the 2 stores is quite surprising. I blame it on new hires or management. Nonetheless, thank you Natasha for making my day a little easier. I will surely come again.

Employees take advantage of customers Employees take advantage of their customers in multiple ways. They claim that you can cancel a pre-order anytime but when that time actually comes, they act like they can’t do it and proceed to keep the customers hard earned money. It should be illegal for GameStop to keep our money when asking for it back but they don’t seem to care at all. They would rather keep their ‘numbers’ high instead of valuing customer service. This is the closest thing to an evil corporation I have encountered.

I love this company! I love this company! The only place where I buy my games and gaming merchandise from!