Never do business with Impact Computer Impact sent me the wrong part. After contacting them, they were quick to take my money for a replacement part which was shipped quickly. After that is when the wheels fell off. I was promised RMA instructions the same day but did not receive them. When I followed up a week later, they said my email address was wrong. Funny, they had no problem sending me emails about the purchase of the replacement part. After contacting them again, they "corrected" my email, and they sent me an email with the RMA instructions and refund process for the first part sent. But, they did not want to refund the shipping cost of the wrong part they sent me. I contacted them and was told they would email me the same day with the correct refund amount. Once again, no email. 2 day later I contacted them again and after insisting I receive a full refund and shipping label to return the first, wrong, part they sent me I was told they would do so but would not do business with me again because I wanted to return and get a full refund for a part they sent me in error. Not that I would ever do business with me again, but now they don't want to do business with me because I was do not want to pay for the wrong part or shipping to return it? As of now, I still have not received a shipping label and have grave doubts about how fast I will actually get my refund for the first part. You would have to be desperate or crazy to ever do business with Impact Computer

Impact Computers does not honor orders or their prices I've attempted ordering twice from Impact Computers, two months apart. The first time they canceled my order and immediately doubled the listed price on the item I had ordered. The second time they canceled my order and said the items I ordered were out of stock. Why bother listing things you don't intend to sell? +1 Star for the fact that they refunded in a timely fashion.

NO hassle cancellation Though this may be an exception, I had to cancel an order placed the day before. Problem with the PC was not what I first thought and requested a cancellation on their chat line with Dennis. No hassles, no equivocation. Just OK, no problem. Much easier than I expected. Hard to fault that sort of experience.

BEWARE!!! BEWARE!!!! Same problem as other people said - my order was cancelled because out of stock and it happens to be the only website where you can find it (miracle or bait?) Worse yet, I never got a refund within 72 hours and PayPal has to intervene. DO NOT TRUST THIS COMPANY!!!!

These guys are pretty good! After pricing out repair/replacement costs for my son's newer laptop, I decided to stop being lazy and do it myself. These guys had the best price on the brand new mobo I needed while many other sellers were asking MORE for a "refurbished" (I'm not sure how one goes about refurbishing a mobo) motherboard. The shipping was free, fast and SECURELY packaged...I won't hesitate to use these guys again. Thanks a million!