Slow Shipping and Poor Service Took over a week to ship order, site says same day shipping on in stock items. No communication about shipping delays. Order finally shipped when I called to inquire. Once Item arrived, the box was full of parts that were supposed to go to another state. Another week of calls to get them to send a new shipping label to forward that package to the correct customer. Finally, I received my goods, Norte than 3 weeks after ordering.

Great Seller! As a computer parts reseller, I know it is important to get quality products that will not end up being DOA. I have been working with Impact for many years, and I've never had to send something back; they only sell originals, and great quality, and great prices. When they do sell generics, they say it. Ralph is our sales rep, he always makes sure that our orders are taken good care of, and since we live in the area, we get the perk of having next-day shipping for the price of ground! Plus, it's always nice to get a free mousepad in the box from time to time :)

Never do business with Impact Computer Impact sent me the wrong part. After contacting them, they were quick to take my money for a replacement part which was shipped quickly. After that is when the wheels fell off. I was promised RMA instructions the same day but did not receive them. When I followed up a week later, they said my email address was wrong. Funny, they had no problem sending me emails about the purchase of the replacement part. After contacting them again, they "corrected" my email, and they sent me an email with the RMA instructions and refund process for the first part sent. But, they did not want to refund the shipping cost of the wrong part they sent me. I contacted them and was told they would email me the same day with the correct refund amount. Once again, no email. 2 day later I contacted them again and after insisting I receive a full refund and shipping label to return the first, wrong, part they sent me I was told they would do so but would not do business with me again because I wanted to return and get a full refund for a part they sent me in error. Not that I would ever do business with me again, but now they don't want to do business with me because I was do not want to pay for the wrong part or shipping to return it? As of now, I still have not received a shipping label and have grave doubts about how fast I will actually get my refund for the first part. You would have to be desperate or crazy to ever do business with Impact Computer

Jose did not answer my last question … Jose did not answer my last question correctly. I asked him about shippings times and he quoted me a price. He also used no capital letters excepting the first and last automated statements. It was very distracting and felt like he wasn't wanting to help me.

ordered a lenovo battery and order was… ordered a lenovo battery and order was cancelled saying it is out of stock, there website is still showing 8 in stock. also they did not refund me and have to open a claim in paypal. waste of time