I read a lot of great things about this… I read a lot of great things about this product online and through YouTube. It looks great, feels good but you cant use the dock like you can on other devices. I ordered the stand alone grip for my switch oled to see if i liked it and decided to order the case later but wait…you evidently cant do that…So in order for me to get the case i have to order the elite bundle and send my current grip back which i would have to pay for the shipping for the return and for the new product. I even asked if they could send me the rest of the pack and id pay the difference and shipping and was told no. This is not what I would call good business practice but its not my company. I like to buy American but I wont be buying from this company again

Truly grotesque customer service. Blocked communications rather than refund Satisfye has been a nightmare to deal with. When I requested shipping information for my product that I purchased 2 weeks ago. Their site guarantees super fast shipping (24 hour processing) for their made in America products, all compete bogus. When I ordered the zen grip pro it said it was available and in stock. 4-7 days shipping was quoted, it even says 2 day shipping is available. Again a complete lie. After 10 days of no contact at all from satisfye, I reached out and was told that my order was actually a preorder for a product that wasn’t currently in stock. I was then fed some nonsense story about couriers in Hong Kong and told that satisfye was incurring great expense to get them here to the US as quickly as possible. I replied letting them know I wasn’t informed of the preorder and was dissatisfied with their lack of honesty and transparency and asked for a refund. Satisfye then blocked me from their Facebook and silenced our communications rather than answering to the feedback or intimating my requested refund for the product they advertised completely false. It was not advertised as a preorder, it wasn’t advertised as out of stock. Satisfyes chosen marketing on their own webpage lead me to believe I was buying an American product that would be shipped to me within 4-7 days. Now two weeks later I’ve received nothing more than a promise that in the next month or so it should be here. I’d rather buy the competitors grip but now satisfye has blocked me rather than initiating my refund request.

HELP!!! ORDER #170919 Appreciate the Christmas season however my item was sent incorrect level of shipping service I paid for. The grip has come faulty and satisfye just do not reply at all since showing evidence over screen shots and video. I have had 4 grips from the company so they just don’t really care about loyalty I’m convinced, I have been a huge fan of their products. Please do what is right and resolve my issue.

Good product, awful customer service, dodgy company It took about 8 weeks to receive my parcel. There were no tracking info updates, there was no proactive communication from Satisfye, and no attempts to find where the parcel had gotten to from them. They blamed the courier entirely for the delays, while they themselves took a whole week to process and ship the parcel out. They were always slow with their replies, often taking up to three working days to reply, even to simply correct a broken link they had sent me for a form to complete. Incompetent. They do not bother to inform about any shipping delays on their website. Currently they will now make you wait for 60 days before you can file a lost package claim. They also cherry pick reviews on their website. I already wrote a more detailed review for their site, but they filtered it out. What a dodgy practice. What are they trying to hide? According to the reviews here I am not the first to experience their horrific customer service. It is a shame really because their product is actually quite good and was just what I was hoping for. It's ergonomic, if not overpriced for being mostly made of plastic. However I would not rate them any higher than this for their dishonesty and incompetent and slow customer service.

Dishonest pricing and shipping Dishonest pricing and shipping. On their website there are multiple items listed at decent prices. After adding to the cart the price jumps 20$. One item lists up to 50% off but after applying the code it was 5%. I’ve raised these concerns to the company but still no change. Secondly I ordered a case in early December with expected delivery well before Christmas. As the time grew closer no updates were give. To this point 1/4/23 I have had to reach out for updates 5 different times and they would only answer the questions they wanted without persistent follow up. I asked for a discount which was denied. I ended up canceling my order as they still don’t know when I will get it.