Typeform is dodgy and unethical Typeform renewed our annual contract with no advance notice and increased the price by nearly 50%. If you try to cancel, they do not give you a refund and only say that the new plan is effective a year later. When you try to contact customer service, even if you have a plan that has a live chat, you only "speak" to a bot. If you try to contact them further, the "Leave a message" feature doesn't work. These practices are unethical and possibly illegal. They used to be an interesting and reliable company. Now they are dodgy.

Basic Error: Unable to restrict 1 submission per respondent. Why? Why would you let us build a survey only to realise once sent to a client that a single respondent can respond multiple times without being restricted? A person should register their email address and then automatically be restricted to being able to submit once. That is a standard & common sense expectation of a survey. Just found out participants can submit multiple times from a paying client, who is a multinational organisation and now we're caught and seen as incompetent as a small business... And to sort this out; the Help Centre states we need to find someone with coding skills. Not acceptable. And defeats the whole purpose of the offering.

Ridiculous pricing Made a poll on short notice. It accepted 10 responses and then locked out. Was in a mad rush organising an event so paid for an upgrade to get more responses to the next plan level without reading the cost. 500 Euros. Unreal pricing, dodgy business practice. Never using again and advise everyone to stay away.

unauthorized auto-renewed They unauthorized auto-renewed . No way to contact them directly. DO NOT deal with this company as once they get your card they'll just keep billing and you can't get them to stop. Update - they responded but there is still no direct email contact and their response was unclear and continues to support their deceptive autorenew process - do not deal with these people.

Absolutely not usable! This platform is absolutely unusable! I have spent multiple hours creating surveys, only to have them disappear without warning. Suddenly it stops saving and all the work is lost. They don't cache your work properly, they don't offer you the possibility to export and copy past also does not work. This a basic features! For the crazy amount of money you pay it misses about everything you need. It's a trap stay away.