Fuser unit failed and called Lexmark… Fuser unit failed and called Lexmark support. After asking a million questions, trading emails and photos, I was informed I would be receiving a replacement printer by mail, and I needed to send the broken unit back. Got an email stating the outcome and what was decided. The next day, the agent sent an email saying she make a mistake and they wouldn’t be replacing the unit. Repairing would cost over 400.00 and the printer sells for 365.00. Didn’t even have the decency to call and explain, just an email saying so sorry, we can’t do anything. I’ll never spend another penny on Lexmark and have started researching replacement options for my businesses 3 laser Lexmark printers. Just feel this was handled poorly. I can’t support such companies that don’t stand behind their promises. Buh bye Lexmark! HP or Ricoh are happy to accept my business

Lexmark is a joke of a company Lexmark is a joke of a company. We bought a printer brand new from them, they have sent a technician out 6 times to replace parts on it. Today, the printer stopped working AGAIN. They are sending yet ANOTHER technician out to fix it. They refuse to refund or replace a faulty product. I will never buy from a company that refuses to back their product and is so greedy to leave customers with defective workmanship. From a small business owner to a big business owner, BACK YOUR PRODUCTS. You have lost our business for any future purchases.

Useless guarantee. Useless app. Useless printer Their ‘guarantee’ is a return to base one. Ie you have to pay for a 10kg machine to be posted to them. With it being insured it probably costs half the printers value instead. Not worth the paper it’s written on. As for the printer. I’ve had issues since day 1. Constantly losing connection in a network. Conflicting drivers with windows. The Wi-Fi printing app is useless. Stick with brother

No scanning driver solution for MacOS10.14 and MB2442 I have a printer/scanner, which is deemed compatible with MacOS Mojave. The scanner worked fine with MacOS Sierra, unfortunately when I had to upgrade to Mojave, it is no longer working. The Support team had me fill out an entire questionnaire I added some screenshots and described the issue and as feedback/solution I received an e-mail saying well if you have further questions you can also call our technical support. Man I will not buy another Lexmark printer anytime soon! This is really poor.

Totally agree on Alicia's Weston… Totally agree on Alicia's Weston review. Lexmark worst customer services I have experienced too. I opened three service tickets on same issue . Still no answer more for than a month. They just auto acknowledgement "We are working to assist you as soon as possible". It was last time i bought something with Lexmark logo.