TOTAL RIP OFF AND BAD QUALITY Bought the MB2442 multi purpose scanner printer, Setting it up was a nightmare, could not use the driver , had to make to with a generic driver, pathetic!. Then riddled with errors, all non existent, like paper not loaded when its full, the try guide will not recognize A4 if it is out of alignment by 0.5mm yet there is 4mm of slack, all in all its a poorly designed lump of junk, just dont expect this rubbish from Lexmark. Then there is the TONER RIP OFF, imaging unit failed after 8432 pages, even though they state 60000, so still on its first toner unit and the imager has to be replaced, cost of imager and toner cartridge almost the same as the printer, never buying Lexmark again

Fuser unit failed and called Lexmark… Fuser unit failed and called Lexmark support. After asking a million questions, trading emails and photos, I was informed I would be receiving a replacement printer by mail, and I needed to send the broken unit back. Got an email stating the outcome and what was decided. The next day, the agent sent an email saying she make a mistake and they wouldn’t be replacing the unit. Repairing would cost over 400.00 and the printer sells for 365.00. Didn’t even have the decency to call and explain, just an email saying so sorry, we can’t do anything. I’ll never spend another penny on Lexmark and have started researching replacement options for my businesses 3 laser Lexmark printers. Just feel this was handled poorly. I can’t support such companies that don’t stand behind their promises. Buh bye Lexmark! HP or Ricoh are happy to accept my business

Happy with Printer, very poor support. I am actually quite happy with the actual performance with the Printer, but had an issue with supplies. The Support confirmed they would send new Toner free of charge. They have my physical address, my mobile number and there are people available to receive a parcel all day. Guess what? No calls, no messages, no email, no note in my mailbox saying they tried to deliver. Apparently the supplies were returned because we were unavailable. And today I received this: Valued Lexmark Customer, Your Case, CAS-1946514-XXXXXX, has been marked "Resolved" as of this email. Guess what? I don't feel valued at all. Xerox next stop!

Totally agree on Alicia's Weston… Totally agree on Alicia's Weston review. Lexmark worst customer services I have experienced too. I opened three service tickets on same issue . Still no answer more for than a month. They just auto acknowledgement "We are working to assist you as soon as possible". It was last time i bought something with Lexmark logo.

Had a fantastic experience with Lexmark… Had a fantastic experience with Lexmark support today. I've got an old printer that has developed a fault and they have agreed to replace a part, as the number of lifetime prints was below the expectation for the life of the part. Very pleased with the way they dealt with the issue.