Lousy customer service I called with a problem on my printer,after a load of questions and printing test pages I was asked send them in by e-mail. This I did. I inquired with the case number a few days later and they said for me send in the information they asked for. I told them I did this the day it requested. I then sent another email inquiring. So far have not had any response. NOTE The email for all this correspondence is the same. How can they get some emails and not the others????

Lexmark's helpdesk is AWFUL… Lexmark's helpdesk is the worst I've ever dealt with. They avoid taking calls by faking dead air, 100% verifiably. They take forever to accept call transfers of clients, when their job is to accept transfers as quickly as possible. They're argumentative when you try to make them accountable for a client waiting 7 minutes to be transferred to them. Just awful....AWFUL service.

My lexmark business printer just went… My lexmark business printer just went bang and spilled tonor all over the insides of the machine - doesnt work at all. if you think business side of lexmark is better and more reliable ...dont! and yea the printer was less than 1 yr old. They will fix it under warranty but what do you do without a printer for the next few weeks while they fix it. just save yourself a headache and go but another brand ...all these poor reviews here are not here without a reason unfortunately...as another person says...how does this company actually remain in business????

Software and setup infuriating. The software and setup are for the occasional user a complete nightmare. e.g. SMTP not setup. I don't want a message as regular and annoying as the stupid paperclip was, and I don't want to read 20 websites and drill through the setup to find a 'disable' checkbox that should never have been enabled. Printer great. Software (as usual) a mess.

Lexmark is a joke of a company Lexmark is a joke of a company. We bought a printer brand new from them, they have sent a technician out 6 times to replace parts on it. Today, the printer stopped working AGAIN. They are sending yet ANOTHER technician out to fix it. They refuse to refund or replace a faulty product. I will never buy from a company that refuses to back their product and is so greedy to leave customers with defective workmanship. From a small business owner to a big business owner, BACK YOUR PRODUCTS. You have lost our business for any future purchases.