Where do I begin? Let's start with that unbelievably grating automated attendant with the pretend tone "I'm sorry I didn't get that". I'm not a violent fellow but become so when navigating their infuriating phone system. So they jacked my bill by almost 100% in two years cause they can - or thought they could until I gave them the one finger salute. Went to Starlink with better speed and less money - am rather tickled with it. 6 months from now municipal is coming online. They are deservedly screwed.

If I could use any other provider I would. In order to access my account online to view or pay my bill, they want me to use a Breezeline Email address that I have no use for otherwise. I called to complain and wound up going back to paper billing that costs me an extra $2/month. the person I spoke to at Breezeline was competent, but unhelpfull. If I could use any other provider with the same speeds in my area I would. Dumb policy

Don't respect long term customers I have been with the former and current company (Breezline) for about 10 years. My promotion expired and loyalty rate offer was 80% more than what the promotional rate was. End result, I cancelled my service with a backup plan as I don't want Breezline to have my hard-earned money at present time. The wait time was excessively long for a weekday call at mid-morning. I attempted to down grade from 500 to 200 mbs and the rate was more than the 500. I always have an exit strategy and canceled and signed up with another vendor.

Internet connection went down Internet connection went down. I decided to use Chat to find out why. You have to enter all your info to start chat and then when you get a CS rep, they ask you to enter it all again, really (?) Rebooted router/modem (both ends) and that got it working again. Then the rep says I can go to the website to do a reboot myself. First of all, for me to login to the website I have to go to a special login site, I was an Atlantic BB customer before breezeline purchased them, and now there’s (at least) two different login sites, and I can’t do it from their app. Once I get on the site, I can’t access any information on the different packages they offer, a message comes up saying that I’m already a customer - no kidding!?! Only access I have on the website is the ability to pay my bill - go figure.

Breezeline are Rip Off Artists!! Breezeline are thieves regarding their rate increases. They use the old, "It's not our fault line of BS, blaming the price increases on the TV stations, sports etc. Well how about your outrageous Internet Connectivity charges increases? Mine have doubled in 1 year. Now with the loss of ACP discount, MY INTERNET COSTS will quadruple from what they were 2 years ago. From $11.49 To $44.50. Regarding your cable TV costs, I'M LOCKED INTO THAT BS because I live in an HOA and have no choice But to Pay, due to the infinite wisdom of the powers to be to get into a Ten Year Contract with these Thief Artists. Wonder how much the HOA powers to be got off this BS Rip Off Multi Million Dollar Contract?! If you don't live in an HOA and Have a Choice regarding your cable provider, DON'T CHOOSE BREEZELINE!! Please, Don't Choose Breezeline....... YOU HAVE A CHOICE, I DIDN'T.........