Where do I begin? Let's start with that unbelievably grating automated attendant with the pretend tone "I'm sorry I didn't get that". I'm not a violent fellow but become so when navigating their infuriating phone system. So they jacked my bill by almost 100% in two years cause they can - or thought they could until I gave them the one finger salute. Went to Starlink with better speed and less money - am rather tickled with it. 6 months from now municipal is coming online. They are deservedly screwed.

I can't get online to see my bill their… I can't get online to see my bill their operators speak with a twang I am hard of hearing I can't hear everything they say their chat is a big joke their automated system is a joke

Terrible Customer Service Waits I was stuck with them after Atlantic Broadband got bought by them. As soon as they did, they closed all retail locations and have made everything via phone. The problem is that anytime you need to do anything, its 1-2 hour of wait time on hold. I think they're hoping people just give up on. trying to cancel after they jack up the prices. Never again.

What a joke What a joke, received statement showing credit of $29, called to request refund, it will be sent in 7 days, today I received a call stating I had not returned equipment, I did using their own label over 1 year ago. If your company needs money that bad keep, from a 76 year of senior citizen. Good luck new subscribers save your money on a better company Jerry Bowman Parma, Ohio

AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE Terrible service, lying customer service agents and your super shady manipulative business practices. Service canceled in Jan 2024, returned modem. In late March I got an email saying my bill was ready. I had to re-download the app and found a $9.95 credit on my account. I called to get the credit which, no shock, she was not able to issue it and had to escalate. Then they said they did not get my modem back. UPS shows tracking and delivered/signed by Breezeline then after some more "investigation" they found my items BUT now claim they are missing FOUR other modems. Whats going on Breezeline? Nothing was missing for months until I want my credit back then the lies come flooding out.