Horrible zero stars Horrible zero stars. From the "service" to their customer service, even their AI phone system is faulty. Worst service ever. Scammers. Their representative will keep hanging up on you. ALICIA the lady that answer my call did not want to be bother! It' s so baaad! It's now more than 48 hrs without service any service tv internet cable after a simple storm. Not a hurricane just a storm. Should b canceled. Stay away. Save yourself stress and money.

Horrible Support, Ignores Customers, Closed my Account The techs came to install fiber at my house, no problem, they refused to install the fiber where I wanted so I said I would need to move it after they install it so I don't have a giant ugly box on the wall in my living room. After a couple weeks I'm ready to turn on the service, so I create an account, and required email address, and I already have a 200$ charge on my account?? I put in a support ticket and wait weeks, I check in on the ticket weeks later and they're "still working on it".. I checked for a second time today and they closed the ticket and suspended the account?? I'm checking the email address they provided and the address I signed up with EVERY day, and heard absolutely nothing. Their support team sucks and cannot wait to end the chat, and their website is slow as molasses. I can't recommend their service to anyone.

Terrible product and worse service The good service we experienced with WOW ended when Breezeway took over. Initial cable TV problems were temporarily resolved. We are now experiencing frequent internet and phone outages and cable service that is not much better than broadcast television. Net problems continue after new modem installed. Tech said problem id due to old equipment that worked before Breezeline and we might be able to fix the problem if we pay for upgrades - is it wrong to expect reliable service when we are paying over $2,ooo per year?

Internet connection went down Internet connection went down. I decided to use Chat to find out why. You have to enter all your info to start chat and then when you get a CS rep, they ask you to enter it all again, really (?) Rebooted router/modem (both ends) and that got it working again. Then the rep says I can go to the website to do a reboot myself. First of all, for me to login to the website I have to go to a special login site, I was an Atlantic BB customer before breezeline purchased them, and now there’s (at least) two different login sites, and I can’t do it from their app. Once I get on the site, I can’t access any information on the different packages they offer, a message comes up saying that I’m already a customer - no kidding!?! Only access I have on the website is the ability to pay my bill - go figure.

Horrible service Horrible service. I loose two days of my work from home. Price is 85$ per month. Bad connection. Multiple disconnects. Unfortunately not too many providers in the Montross VA 22520 I would change immediately if possible.