Lost account I reached out to customer service because my account got deleted/ lost when I switched emails. Aly was quick to respond and quick to help solve the issue. Before she did this though, she had me verify information on my Padlet for security/ privacy.

I had a wonderful response from the… I had a wonderful response from the Padlet support person, Carla, when I recently discovered that I was still paying for Padlet. I inadvertantly missed cancelling my subscription when I retired from teaching a while ago. Since I was unable to cancel it myself (due to no longer having access to my teacher email address) I emailed Padlet support. Carla answered me the very next morning. She refunded my payment and cancelled the subscription for me. I loved using Padlet in my classroom for many years and I couldn't have asked for better service from the company!

Genuine interest in solving my problem Genuine interest in solving my problem. Very respectful of the fact that my tech knowledge is very limited. Prompt responses and a pleasant and friendly manner.

Very responsive to any problem that… Very responsive to any problem that comes up. Very attentive to any situation. it is a very nice program. We have used it as an information board since the Covid 19 pandemic and are very pleased in how easy it to use. Thank you for such a nice program!

Prompt, effective, great! Prompt, polite, and effective. The issue, which was my fault, was fixed within 3 hours of my submitting a request. I loved Padlet before, and now I love it more. :)