Easy to get the SW Easy to get the SW, but most of all, the customer service provided through the chat bot was excellent. 3 out of the 4 persons I chatted with (Matt, Lee & Alexander) were excellent... provided service/answers above and beyond what I expected.

Outstanding Customer Service given to me I am not a computer person. When it comes to fixes and updates I need all the help I can get. I found this site to give the best, patient, kind, correct service as I tried to update from Windows 7 to Windows 10. Both customer service reps that helped me during my interaction with PC Masters were great. they are to be commended for the outstanding service they gave me. Jae and Kathleen were just wonderful in helping me understand and follow the steps to do this upgrade successfully. thank you so much! I am a customer for life now!

This was an easy transaction with easy… This was an easy transaction with easy to follow instructions. My questions were answered right away. It is a pleasure doing business with you.

Although got an error trying to install… Although got an error trying to install from update windows. The chat windows walked me through the call to Windows.

the service from beginning to end was awesome i used to do my own computer tweaking, but had a bad headache spell that disabled me and its hard to think at times. the guys at PC Masters walked me through all my many issues, and got me up and running. my laptop was so outdated, slow and almost, can compare to, a bad headache day, but staff and support was patient and knowledgeable. i'm so happy to have my old laptop acting normal again.