Easy to get the SW Easy to get the SW, but most of all, the customer service provided through the chat bot was excellent. 3 out of the 4 persons I chatted with (Matt, Lee & Alexander) were excellent... provided service/answers above and beyond what I expected.

Superb tech advice I needed help with my Windows 10 upgrade and Star gave excellent help. I'm no amateur when it comes to working on a PC, but I was having some minor issues. Star helped in such a way that didn't make me feel foolish or unskilled.

Customer service is second to none! Customer service is second to none! I had an error message upon install and Kathleen in customer service sent me a link that corrected the problem in less than two minutes.

Outstanding Customer Service given to me I am not a computer person. When it comes to fixes and updates I need all the help I can get. I found this site to give the best, patient, kind, correct service as I tried to update from Windows 7 to Windows 10. Both customer service reps that helped me during my interaction with PC Masters were great. they are to be commended for the outstanding service they gave me. Jae and Kathleen were just wonderful in helping me understand and follow the steps to do this upgrade successfully. thank you so much! I am a customer for life now!

Can not get a hold of anyone in… Can not get a hold of anyone in customer service for issuing refunds/returns. Buyer Beware.