Customer Service was hard to reach AND SLOW TO RESPOND. Customer Service was hard to reach. It was frustrating not knowing how to contact. Very disturbed that I was sent a promo to try another version and when 10-day trial period expired I WAS LOCKED OUT OF MY VERSION! I did finally hear from NITRO rep who was helpful, but I needed access faster than the slow response so I PAID TO UPGRADE MY VERSION.

Awesome Product I've been with Nitro PDF since they hit the market! I was looking for an alternative to Adobe's bloated programs & pricing, and this is when I found Nitro. Cost effective, great tools, and did everything Adobe could do. I love it, I will gripe a bit about the soaring prices however...please keep it an independent program that is affordable for the everyday user.

Fair price but still need improvements in functionality Clean presentation. Fair price (but the volume discount is incorrect: you get a bigger discount with packs of 4 than with packs of 10 and you can't select multiple packs but have to create individual orders). Ergonomics and menus are still not as good as Adobe. There should be a single tab that allows you to correct within the text, add comments, add shapes (circle, highlights,...). Some of the copying and pasting doesn't work consistently.

Non Existent Customer Service Tried to move my 2-year old Nitro Pro license to my new laptop. Deactivated the old license but cannot re-activate it on the new computer. Customer Service is TOTALLY NON EXISTENT! On the website they send you from one page to the next without the possibility of contacting them. You have to insert your license number which they claim is not valid. A polite message posted on their community forum is deleted by the moderator. It seems to me they do not want to honour Nitro Pro licenses and want you to buy a new license. Will use an alternative, never again Nitro!

Nitro support was very helpful Nitro support was very helpful. Old computer died, and I have used Nitro most every day for years. Quick fix for the new computer was to install the new version for a 14 day trial. I liked some improvements in the new version and support helped me with the upgrade I qualified for. Very good program, would like the copy and paste to be more like the old but with the stability of the new.