Customer Service GOAT I cannot begin to express how unbelievably chill the Outplay team is. I dropped a message in the help chat expecting to get some generic advice in a day or two to read a resource doc I'd already read. Instead, Priyanka jumped right in with me to diagnose some challenging integration issues and got them resolved quickly and collaboratively. Manthan and the AE team are great resources and do an amazing job of positioning you to succeed.

Super easy to set up and use Super easy to set up and use - workflows are pretty flexible and intuitive. The Outplay team is great - super responsive and helps troubleshoot. Often problems are user errors with inclusion/exclusion filters i have found. Reporting could be more customizable but no big miss to worry about especially if you are like us and dashboard activity from all sources out of CRM and data warehouse anyway, and it logs activity to the correct systems for reporting there perfectly.

Priyanka always available and ready to… Priyanka always available and ready to help. She has a kind manner and collaborates with her customers above and beyond to get them what they need. Thankyou Priyanka. The product: I previously used Salesloft and was married to it, I found it ugly like most marriages end up :P I started to look for another solution and didn't have the best sales experience with other big providers. Outplay were there for all my queries and didn't get impatient with my endless questions. The implementation was super quick with Hubspot integration and then we were up and running very soon after that. The workflows are quicker to work through enabling you to make more dials in a fraction of the time of other platforms, the sequence is super easy to use and setup. You don't really need much training to use this platform. I'd 100% recommend Outplay to others, one bit of feedback would be to make the UI a little more clearer, it could look more professional and appealing to enterprise.

Awful customer service Awful customer service. Tried cancelling our accounts with them due to added automation on our CRM meaning we no longer used the service. They simply continued trying to invoice us and repeated ignoring us when we said we had already cancelled. Avoid like the plague unless you want to spend months trying to cancel and repeated saying you won’t be paying invoices for a service you no longer use.

Great platform for outbound sales Great onboarding process, team at Outplay happy to take you through a 1-1 walk through of the platform. Very feature rich and user friendly. Perhaps the only slight lag is the number of integrations into other platforms but no doubt that will catch up.