Good and Bad We enjoyed our trip to Iceland through Jubel, but there were a few snags! The good: picked out a nice place to go and picked out enjoyable activities. The bad: 1- opened our package on the way to the airport and just happened to notice that the dates they had reserved for us for the hotel were wrong! I called Jubel immediately and they immediately fixed it and we were able to stay at the same hotel as planned. 2- We had a full day bus tour planned for one of the days and we waited and waited at the bus stop. Finally we called and it turns out the bus stop number provided to us was wrong and our bus had already left and couldn't come back for us. After much freaking out, we were able to rent a car with the help of the hotel and do the exact tour ourselves. Jubel reiumbursed us and provided us with a spa package at a place nearby. I still enjoyed our trip, but due to the issues I doubt I'll do another trip though Jubel because if we had been in a different country where English wasn't so prevalent or we had to drive in a scary (ie. lots of traffic, other side of the road, etc) area the results could have been terrible!! The customer service was good though.

Best customer care ever!!! The team at Jubel have been hands down incredible. I originally booked a trip for myself and my partner to reconnect post baby but life had different plans and a year and a half later he passed. The team was patient and understanding and overly accommodating. Glynnis was able to switch the trip to a girls getaway 2 yrs after original trip date for myself and my sister to rest and reset after everything. I can’t say enough how much this means to me! The definition of customer care!!!!

10th Wedding Anniversary Trip We used Jubel for our 10th wedding anniversary trip, and it was such a great experience we are talking again about planning a family overseas trip! I really enjoyed that it allowed our vacation to be a true vacation -- no need to worry about where we were going or where we were staying. Highly recommend, especially for those with travel anxiety!

Surprise destination honeymoon Jubel helped us with an AMAZING honeymoon. We will forever remember these memories. To our surprise we ended up in belize and got to see so much. Our resort was beautiful and everything we could have dreamed for. We even got certified in diving and now have a new passion. Thank you to everyone at jubel who worked so hard to make all of our dreams come true!

Gave me a new perspective on travel possibilities I absolutely loved my Jubel experience! Had been postponing it for a couple of years, because I never liked the idea of using a travel agency, but was curious about the "surprise" portion of it. Finally decided to try it and it was fantastic, and completely game changing for me. I chose the total surprise option, which means I had no idea of where I was going, what I would be doing, eating, speaking, etc. Even though I had nothing to do with planning, reservations, etc, everything, absolutely everything was planned and taken care of - car rental, flights, hotel stays, activities, etc and there were additional tailored activities to partake if we felt like it. I will definitely book another surprise trip with Jubel again and now feel comfortable enough to ask them for guidance and help in a non-surprise trip too.