Good and Bad We enjoyed our trip to Iceland through Jubel, but there were a few snags! The good: picked out a nice place to go and picked out enjoyable activities. The bad: 1- opened our package on the way to the airport and just happened to notice that the dates they had reserved for us for the hotel were wrong! I called Jubel immediately and they immediately fixed it and we were able to stay at the same hotel as planned. 2- We had a full day bus tour planned for one of the days and we waited and waited at the bus stop. Finally we called and it turns out the bus stop number provided to us was wrong and our bus had already left and couldn't come back for us. After much freaking out, we were able to rent a car with the help of the hotel and do the exact tour ourselves. Jubel reiumbursed us and provided us with a spa package at a place nearby. I still enjoyed our trip, but due to the issues I doubt I'll do another trip though Jubel because if we had been in a different country where English wasn't so prevalent or we had to drive in a scary (ie. lots of traffic, other side of the road, etc) area the results could have been terrible!! The customer service was good though.

Choose Jubel! I love Jubel! Both agents (Glynnis and Gris) I talked to were amazing - kind, helpful and knowledgeable. They helped me plan an awesome mystery trip that my friends and I loved and will remember forever. Jubel took all the stress out of planning and left me only with excitement and anticipation. I would highly suggest using Jubel, I know I'll be planning more trips with them!

Everything about our surprise trip was amazing Everything about our surprise trip was perfect. The hotels were amazing, the planned activities were a lot of fun and very much things we enjoy doing. It was one of the most stress free trips to somewhere we never would have chosen ourselves and look forward to booking another one soon.

Gave me a new perspective on travel possibilities I absolutely loved my Jubel experience! Had been postponing it for a couple of years, because I never liked the idea of using a travel agency, but was curious about the "surprise" portion of it. Finally decided to try it and it was fantastic, and completely game changing for me. I chose the total surprise option, which means I had no idea of where I was going, what I would be doing, eating, speaking, etc. Even though I had nothing to do with planning, reservations, etc, everything, absolutely everything was planned and taken care of - car rental, flights, hotel stays, activities, etc and there were additional tailored activities to partake if we felt like it. I will definitely book another surprise trip with Jubel again and now feel comfortable enough to ask them for guidance and help in a non-surprise trip too.

Surprise…or not Gris and Glynnis were great to work with. I went with the surprise option. Give them as much information about your likes and dislikes as possible. Unfortunately, when I opened my envelope full of smaller envelopes - the surprise location was disclosed. I thought maybe it was an error, until one of the hotels contacted me prior to the trip. Surprise ruined. I liked the itinerary and hotels for the most part. However there are some logistics that could have been planned out better. Such as when you have a 6am bus to catch, they could have planned a taxi to pick you up. What if I hadn't opened my next day envelope until midnight. Some taxi phone numbers for when said bus drops you off at your next destination and you have no way to get to your hotel, etc They only planned one tour for me, which ultimately got canceled and they refunded. Would I do another - I can't really say. Having the surprise ruined really bummed me out.