The Apple Music convertor is simple to use The Apple Music convertor is simple-to-use, just tick the songs you want to copy and the program will make the copies, which allows me to DJ with the songs. It has various formats that you can save the files in, and I’d recommend going to Preferences > Advanced and setting it up the way you want it. I also recently changed computers and they quickly helped me with that transition.

Excellent product supported by real people The Tunesbank software works really well and the support is given by real human beings (I recently changed computer and needed to deauthorise the app on the old one to enable it on the new one). I was considering dropping a star because communications weren’t always super swift, but the support is there and that’s more important to me.

the sound quality is bad Although it said it's a lossless convert but the sound quality is pretty bad after I use tidal hifi to download, I tried another brand's converters before so I know what it should be sound like. would not recommend this converter if you want a high-quality lossless wav/aiff track.

This is a great product and very easy… This is a great product and very easy to use. From time to time if I need some help I can email them and they are quick to respond. No issues with resolving my support requests too. Usually has to do with something simple like downloading a new version that I missed. Only request I would have is to speed up downloads and it seems they are working on that already. The latest version downloads faster than previous. Another request would be to allow me to label my files prior to the download.

License key assistance My computer broke and I lost the software I bought 2 years ago, but when I reinstalled it the license key no longer worked. I asked for assistance and the UkeySoft team solved the problem for me. Truly magnificent.