Needs an HTML export! On the whole, the platform is efficient, easy to use and excellent for creating best-in-class designed email templates. The list function is simple and easy to use and it has all the automation functionality you'd expect from a CRM platform. However, it is sorely lacking an HTML Export function! Rivals like Mailchimp have an HTML function, but no such function exists in Campaign Monitor, which is a huge shame considering that CM is one of the best email platforms from a visual design perspective.

Great customer service and interface Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.

Poor support Help desk is slow, even for a simple question, despite the fact that we pay for support (as required by the contract). Chat support is only a bot so if the bot directing you to the existing help entries can't help you, you have to wait a day for a response.

A user of CM for a number of years, my experience I have used Campaign Monitor for a number of years both for handling local club subscriber lists and emails through to business based solutions. With a variety of solutions including pay by campaign and monthly subscriptions, I have found it simple and effective to use. The interface for designing and email campaigns and transactional emails is easy to use and allows a good range of customisation, effectively giving you the tools to get the design you are looking for. As this replaced hand writing our own emails, it has made things super quick compared to hand-rolled templates and I'd recommend it.

Amazing Support Team Campaign Monitor is a great platform and support team is amazing! Dealing with technical email issues is always daunting but after asking for help a few times, I am now always at ease that any issue I encounter will be handled well and ultimately resolved! Thank you all!