In my hectic life I inadvertantly set… In my hectic life I inadvertantly set up 2 seperate Wordfence accounts for my websites. Once I realised this I contacted support to try and get it on one account. Adam G***dlin worked with me over 9 emails and got it sorted! Timely, respectful, and very much appreciated.

Wordfence is great! I can't really say much about their security since I know little about that fields. That said, they appear to block a lot of mischief and I have had zero issues with security with WordFence installed. I can tell great support when I get it however and WordFence is one of the few support teams that I am glad to give five stars. My support needs have been fairly simple, but they have handled them quickly and professionally. Their response times seem instantaneous in comparison to most WordPress related companies. Five + stars if it was an option.

Professional and competent My site encountered an attack, I was able to reach out to wordfence who were able to securely grab all my details, review and understand the issue and resolve it with very little interaction required from me. They know their job and get stuff done. The audit report was a great snapshot of where things are strong and where improvement is required. Fantastic experience.

Refund after website shutdown A website of one of our clients had been terminated by local police. A premium Wordfence license was still active on the website, which we renewed a month ago. I got a very quick and friendly reply from their support, who gave me a full refund of the paid fee. Fast, friendly and the perfect solution, so really great experience!

Solid product and great support We've been using WordFence Premium to protect our clients' WP installs for several years now. The plugin does a great job of keeping the bad guys at bay, and the WordFence Customer Support staff are helpful and prompt. Thanks guys! :-)