The app never really works and pricing is tricky The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Drift has been an incredible experience… Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.

horrible experience horrible experience. supports only the basics of whatever we wanted to achieve and then we had to find workarounds for the rest. their documentation images never matched the end result we could achieve, their support never knew how to help or avoided the question giving unhelpful alternatives, and, worst of all, after we have invested so much time into their product, they have now started sunsetting the features we use. absolutely no respect for their customers. avoid!

Drift support is the best! My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so excited for Drift to launch on our site, thanks to all of the great support we've received from John and everyone at Drift!

Making the life of an AE that much easier I love Drift! I'm an AE and it makes my life so much easier. Since adding Drift to our technology stack, I now have a steady drip of leads trickling into my pipeline. The ability to A/B test messaging and automate much of the process is a great way to save time and be effective.