Excellent addition to the sales org I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.

Easy to use, loads of power and potential Easy to use, easy to build and easy to integrate with Salesforce!! There's a lot of potential to build pretty involved and almost expert system level ChatBots, even at the lower licence levels and plenty of opportunity to upgrade to AI and full NLP levels :)

Drift is a 5/5 chat solution. Hey, So, my company started using Drift for our chat support requirements a few months ago. I have found this amazing so far. The pipelines make it really easy for me to track the chats for our different products. The filter system to find out my chats and other previous chats works nicely. I like the "Add Internal Note" option and how easily we can just attach files to send them over. Hence, 5 out of 5. Only one thing that you guys should also involve is the system of LIVE TRANSLATE. Let us say that one of my customer is from Netherlands. So, chats to him should get translated to DUTCH if I enable this feature. This will really make Drift a complete 5 out of 5. You can just use the location tracing feature to find out the country and start the LIVE TRANSLATE feature. It can help me to gather reviews from my customers.

The app never really works and pricing is tricky The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Thank you so much for some amazing… Thank you so much for some amazing days. 10/10 .. Really nice rooms, good food and really kind staff. We love your place and hopefully we will be back one day. All the best, Sophia and Peter from Copenhagen, Denmark.