Drift is a 5/5 chat solution. Hey, So, my company started using Drift for our chat support requirements a few months ago. I have found this amazing so far. The pipelines make it really easy for me to track the chats for our different products. The filter system to find out my chats and other previous chats works nicely. I like the "Add Internal Note" option and how easily we can just attach files to send them over. Hence, 5 out of 5. Only one thing that you guys should also involve is the system of LIVE TRANSLATE. Let us say that one of my customer is from Netherlands. So, chats to him should get translated to DUTCH if I enable this feature. This will really make Drift a complete 5 out of 5. You can just use the location tracing feature to find out the country and start the LIVE TRANSLATE feature. It can help me to gather reviews from my customers.

Excellent addition to the sales org I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.

They're plugin is great but I noticed a… They're plugin is great but I noticed a slow down in page loading times. My setup was Genesis framework with Gutenberg, I wanted a clean setup with no bloat, prior utilizing Drift my page loaded in under 2 seconds. This went on to 8 seconds with the plugin set up in the back end. Since then I've switched to Astra, will give it a try again with this theme and then try on Genesis again. Overall, its a great service, the options and look of it looks great on my page. Will recommend Drift to others, they're bound to have better performance than I (switching to cloud and CDN should help I suppose)

The app never really works and pricing is tricky The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Drift has been an incredible experience… Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.