This is a SHADY business This is a SHADY business. They are actually zero stars. Constantly misdiagnosis of pets. Unfortunately my kitten literally fell of the bed when she was about 8 weeks old she learned to jump up but didn’t learn yet to jump down and land safely. I immediately took her out o Banfield because her mouth looked weird and they told me she was fine. I wanted an x-ray of her mouth but they wouldn’t give me one even though I had their crappy insurance. I took her back a week later because she stopped opening her mouth and they assured me during the visit they were able to open her mouth even though she wasn’t able to and she’s fine. 2 weeks later I took her to another vet who told me she had broken her jaw and since kittens grow super fast her jaw joint is fused and it’s too late to operate to try bringing her back in a year. They said if it was taken care of before they would’ve had many other options, and they told me if she couldn’t eat to put her down, but if she survives when she’s bigger they may be able to do something. If you love your pet do not take them to Banfield because they will be mistreated and misdiagnosed, I complained to the manager they misdiagnosed my kitten and he said there is nothing I can do. But still wanted to charge my card monthly. I had to pay $265 to stop paying monthly. I think I’m going to start a class action lawsuit.

Great staff bad health plan Great staff, I have been paying for my Wellness plan for 10 years they have taken care of "Maintenance", 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.

Horrific experience, arrogant executives, lazy staff My dog had a dental cleaning procedure in October 2023 at one of Banfield facilities. I have been in never ending communication with VP of Banfield who is pretty much blackmailing me to remove comments left online before he reimburses me what he said he would for the Wellness plan paid. it is the worst company ever. They have no morals, no integrity, no ethics , nor they care for anyone'ss pets, but $$$! Horrible experience, horrific company, just aweful overall. They should be rated 0 not even 1*.

Extremely difficult to cancel contract The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.

If there was less than a star I would… If there was less than a star I would have picked that one. I was unfortunate to have my senior dog pass while I was moving to our new house. In stead of keeping my Banfield account they cancel the account for my service dog. While my dog who passed away almost a year ago, I still get to pay his Banfield wellness plan. But my service dog who is alive can’t be seen 🤦🏽‍♂️