Lyca is lucky to have Nizar… This 5 star review is for Nizar not for the other cusotmer service rep working there in lyca. I had issue with the old sim and called to do sim swap , on my first call , lady (I didn't get her name ) was so rude and mean , she told in order to do sim swap we need to first find if there is any network issue on previous sim wth 🤦‍♀️and denied to sim swap. Then I hang up and called again at this time Nizar answered my call and he was so nice, he verify my frequently dialed num and verify old sim and all the required information before processing the sim swap and after verification of all information he did swap my sim and also helped me to enable wifi calling too.

Customer service from kindergarten The customer service is terrible. I had a (personal opinion) very easy question towards them and even for the 4th call they were not able to provide me the needed information - I heard 4 different versions why they could not help me and for the the last time I haven’t got any explanation. Also their response time is ridiculous, took them 4 days to reply - also without the needed details. If the plan wouldn’t have been good they provided I would give 1 star…

Early Days I had to talk to three people after much hanging on before I was put through to Quen on extension 30181 who was patient, knowledgeable and helpful. As a newcomer to Lyca Mobile I can only wait and see how they perform before commenting on the company............

Omar ( #30711) my best customer service… Omar ( #30711) my best customer service rep he helped me alot w my internet connection and sim card set up i would love to leave him 50,000 stars Thanks lyca to have people like omar works to help your customers .

AbdelOuahad 30693 I recently had the… AbdelOuahad 30693 I recently had the pleasure of speaking with a Lycamobile representative AbdelOuahad 30693 who went above and beyond in addressing my concerns, not just about the service, but regarding my previous interactions with other representatives as well. This individual showcased an exceptional level of empathy and professionalism throughout our conversation. Despite not being responsible for my initial issues, the representative offered a thoughtful perspective on how sometimes, customer service can vary due to different factors affecting representatives. His insights were incredibly enlightening, reminding me to consider the human aspect behind each interaction. He was not only supportive but also provided comforting advice on how holding onto negative experiences could impact my own mental health. Interacting with him was like talking to a friend who genuinely cares. This experience was, by far, the best customer service I've ever received. It was refreshing to encounter someone so dedicated to genuinely helping customers, beyond just resolving standard queries. His approach made a significant difference in my day and my outlook on future interactions with customer service. Thank you for the outstanding support and for showing true empathy and professionalism.Certainly THE best!!!!