Successful and Patient Tech Support My install of the VPN and anti-virus triggered error messages about C++ and other missing files. I can't explain it fully because it involves missing files with the Windows install. But Patrik was very patient and knowledgeable and got me to delete the right files and eventually got the Identity Guard install to work fine. He explained clearly what was missing and what needed to be done and why and led me through it smoothly. I learned something about computers and got the program installed properly. Excellent work on his part!

Great live help from Identity Guard to stop fraud Identity Guard immediately alerted me with a fraud alert that someone was opening a bank card with Wells Fargo in my name. I called a live person at IDG who put me in touch with an IDG agent Leon. Leon on a live 54 minute call helped me navigate thru 4 Wells Fargo fraud departments to stop this fraud.

As Much Protection As Your Waste Bin... We are in our 2nd year with this service. Our 1st year we had no issues. This year, I switched jobs & phone numbers. When I try to log into account, it sends a verification code to my old cell number. I'm logging in to update the number. So I call the customer service number. The rep I speak with says no problem, asks me what my new number is and says it's updated. He asked for no verification of who I was...just gave him a name and asked to change number. Thankfully, it didn't work and I still don't have access. So I email customer service explaining my issue. It's been 5 days with no response. Essentially, for the $300 I paid Aura, I'm receiving the same level of protection as I get from my trash can as that feels like where I sent my money at the moment. Aura - please respond...

Amazing customer service!! Jeff who helped me was very knowledgeable and professional. He walked me through the steps of handling the fraudulent credit inquiry someone made of me. He offered suggestions above and beyond contacting the Bank where the credit inquiry was made. I could not have navigated this on my own, and I cannot say enough good things about him.

Help when I needed it most Bibi was terrific I was in good hands today with Bibi guiding me through the process of trying to contact retailers and credit companies where someone may have tried to use my information to open up accounts. I appreciated her patience, understanding, and kindness throughout this process. She is very good at her job and very knowledgeable about the process. I now realize the value of this service after having this interaction with Bibi.