Buyers beware! Waste of money. They DO NOT monitor you. I have had Identity Guard for several years and thought they were doing their job. I am now paying $30.98 with their last increase. Luckily I have a Capital One credit card who provides a free monitoring service, CreditWise. CreditWise notified me on 4/11/24 that my SSN was compromised on the dark web on 4/6/24. It is now 4/22/24 and I just found out about it because I was out of the country until today. I instantly called Identity Guard to find out why they never caught it! Identity Guard charged me $30.98 on 4/14/24. I called to cancel Identity Guard today because they are doing me NO GOOD if they allow the dark web to compromise me and never find a problem. I wanted my money refunded for this month at least after what happened. I waited for 22 minutes for someone to answer the phone and explained what happened and that I wanted to cancel. The person told me that they cannot refund any money so I asked to speak to a supervisor, then they put me on hold again for another 1/2 hour! No supervisor came to the phone. The person came back and said they will have a supervisor call me when one is available. That was at 1:19 pm. It is now 5:19 pm and still no call back from a supervisor! I feel foolish that I trusted this company for so many years.

Helpful, Upbeat & knowledgeable Rep My rep was the most friendly, helpful, positive customer service rep I have experienced in years throughout any industry. He was so pleasant, such clear instructions on how to walk through while explaining & overall a joy. He actually made my week! I was able to quickly resolve my issue & learn some things in the process! Overall 5 star +!

Identity Guard gets an A+ I can't say enough positive things about my interaction with the Identify Guard team. I interacted with the team that handles the initial call as well as the Alerts & Restoration Department. Both Alex and Jeff were so professional and helpful. They walked me through everything and were with me every step of the way, including speaking with the outside company that was the reason for the alert. They helped me understand options and offered excellent assistance. I am so happy I chose Identify Guard!

Help when I needed it most Bibi was terrific I was in good hands today with Bibi guiding me through the process of trying to contact retailers and credit companies where someone may have tried to use my information to open up accounts. I appreciated her patience, understanding, and kindness throughout this process. She is very good at her job and very knowledgeable about the process. I now realize the value of this service after having this interaction with Bibi.

It’s terrible to be a victim of… It’s terrible to be a victim of identity theft but Identity Guard alerted me and made calls with me until all parties started their investigations. They will stay with me during this process to make sure I am not harmed. If you are unprotected, might I suggest you get started with them