I really appreciate Ms. Mary and specially Ms. Judith for the great customer service!ervice I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard. Many Thanks To Ms. Mary and Judith for your outstanding services! Best regards, Dang Nguyen

My fraud alert issue involved 3 calls My fraud alert issue involved 3 calls, one 6/4 and two today (6/6). On Sunday 6/4, no white glove help was available and I got preliminary info, some of which was wrong. This morning I called white glove, and the first person there said I didn’t have an issue, the alert was not significant. But she wasn’t very helpful in explaining. Then Bibi called me (based on the case number issued 6/4) and was extremely helpful in explaining the alert, and she called Citi for me to verify there were no attempts to open acct.s, etc. she also made other preventative suggestions, which were excellent. I had been thinking of leaving your company, but her assistance was invaluable.

It’s terrible to be a victim of… It’s terrible to be a victim of identity theft but Identity Guard alerted me and made calls with me until all parties started their investigations. They will stay with me during this process to make sure I am not harmed. If you are unprotected, might I suggest you get started with them

Buyers beware! Waste of money. They DO NOT monitor you. I have had Identity Guard for several years and thought they were doing their job. I am now paying $30.98 with their last increase. Luckily I have a Capital One credit card who provides a free monitoring service, CreditWise. CreditWise notified me on 4/11/24 that my SSN was compromised on the dark web on 4/6/24. It is now 4/22/24 and I just found out about it because I was out of the country until today. I instantly called Identity Guard to find out why they never caught it! Identity Guard charged me $30.98 on 4/14/24. I called to cancel Identity Guard today because they are doing me NO GOOD if they allow the dark web to compromise me and never find a problem. I wanted my money refunded for this month at least after what happened. I waited for 22 minutes for someone to answer the phone and explained what happened and that I wanted to cancel. The person told me that they cannot refund any money so I asked to speak to a supervisor, then they put me on hold again for another 1/2 hour! No supervisor came to the phone. The person came back and said they will have a supervisor call me when one is available. That was at 1:19 pm. It is now 5:19 pm and still no call back from a supervisor! I feel foolish that I trusted this company for so many years.

I had an excellent experience I had a very good experience, which I shall put all the credit on to Deijah. She was helpful, professional, courteous, knowledgeable, patient, entertaining and nice. Cannot say enough about her, except this was the 2nd time I've spoken to her. I think you should clone her! Sincerely, Deborah Leigh Hill