BIBI is the best representative of your company If only EVERY representative was as CARING and THOUGHTFUL, not to mention PATIENT as BIBI, our world would be a better place. She kept me calm and walked me through every stage to make sure I was protected and understood all my options. I'm forever grateful to this amazing person. Thank you, Bibi.

Juanita was great. Juanita was great. She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgement that BoA was even working on the theft. Juanita got BoA's fraud group on the phone and within minutes the BoA representative put the stolen money ($4,880.36) back into my account while we were on the phone!! If it were not for Juanita's intervention who knows how long I would have been waiting for or if I would have ever received my money back.

As Much Protection As Your Waste Bin... We are in our 2nd year with this service. Our 1st year we had no issues. This year, I switched jobs & phone numbers. When I try to log into account, it sends a verification code to my old cell number. I'm logging in to update the number. So I call the customer service number. The rep I speak with says no problem, asks me what my new number is and says it's updated. He asked for no verification of who I was...just gave him a name and asked to change number. Thankfully, it didn't work and I still don't have access. So I email customer service explaining my issue. It's been 5 days with no response. Essentially, for the $300 I paid Aura, I'm receiving the same level of protection as I get from my trash can as that feels like where I sent my money at the moment. Aura - please respond...

I had an excellent experience I had a very good experience, which I shall put all the credit on to Deijah. She was helpful, professional, courteous, knowledgeable, patient, entertaining and nice. Cannot say enough about her, except this was the 2nd time I've spoken to her. I think you should clone her! Sincerely, Deborah Leigh Hill

Only monitors 1 credit agency and you have to monitor the others Signed up this morning. 1 hr later I am canceling. Very difficult website to navigate. Help button closes window and logs you out. Was told if I want to monitor other 2 credit bureaus I have to call myself and speak to them directly. They do not offer reporting services on the other 2 agencies. NO ability to freeze or lock other services. They were not willing to close account until I started arguing with them