Excellent Customer Service Jannice was very personable and a delight to talk to. She showed me how to use my system for new clients. I called slightly panicked because I am not tech savvy and I didn't use the system before. But, I hung up excited to share Hearth financing with my client. I know what to do, how to use it with our current CRM numbers and, sync invoices with our Quickbooks. Thank you Janice.

Will you cancel me now? This is your refund policy: Hearth does not issue refunds for any payments already made. Please consult your contract about whether you may cancel your subscription. Questions? Call us at (512) 686-4141 My policy is: "You need to let me know before you renew my annual subscription and charge me $1800 for a service that is inferior and cumbersome for my clients." I did call you before the payment went through, but you refuse to cancel even though you sent no reminder. The fact that you flat refuse to offer any kind of compensation/ refund or cancel it is ludicrous. If I have an unhappy customer, the last thing I am going to do is refuse to work with them.

Jannice was awesome!! Jannice was awesome!!! I’m new to Hearth and I ran into what I thought was a denial for a customer. Jannice was able to instantly identify the problem, and just as quickly deliver a solution to my issue. She is extremely knowledgeable and helpful. She even called my customer to walk them through completing their application. Hearth you guy have a true asset in Jannice. Thanks again.

Jannice did an awesome job helping me… Jannice did an awesome job helping me familiarize myself with the Hearth platform today. She is a pleasure to speak with and loved her little jokes! If Hearth is full of employees like Jannice, you are in great hands!

Best customer service rep ever! She was wonderful! So personable, get attitude and sense of humor. Did not waste any of my time, short and sweet call but touched on everything necessary. Hands down the best customer service call I have ever had. She was prepared and walked me through the whole process. She’s an asset to the Hearth team :)