Thorough, careful and excellent customer-focused service I originally contacted SolidWP to cancel a legacy plugin bundle subscription and downgrade another plugin subscription. Along the way Matt M proactively discovered that we had a second account (that was a surprise) which contained another plugin subscription. We didn't even remember what the legacy bundle was! Matt explained; then we were able to confirm that it was no longer needed and should be cancelled. Before he would cancel a legacy bundle (that couldn't be reinstated if we changed our mind) Matt pointed out that a number of our websites were still listed in our Member Panel as having these plugins installed. He asked me to double-check and I did. I removed them. I was impressed by the extra care Matt took to make sure we really knew what we were doing with this non-reversible action. Matt also proactively offered to close the account we didn't want to keep (which saved me having to ask him to do it) and to move its subscriptions across to the account which remained. He set the legacy bundle subscription up to expire upon renewal. We needed the other subscription to downgrade upon renewal and he organised that too. Last but not least, he noticed that the credit card had expired on the account we wanted to keep, so he prompted me to fix that. Bonzer! Now we have one account, everything is set to go, and we can forget about it. The experience has been truly SolidWP. Thanks Matt.

"overweight" backups I had some issues with my backups being widely "overweight", and I could not the reason why they jump from 0.8GB to 2.8GB. SolidWP support team was very helpful in finding the files which should not be part of the backup and be excluded.

FAST response identifying my issue FAST response identifying my issue, and a fast fix!

Above and Way Beyond I was having a multitude of issues on dozens of websites. Much of it was inconsistent and difficult to narrow down. The Support team worked with me for a while to help me diagnose my problems. Their response time and attention to detail were impressive. Ultimately, it was determined that the caching plugin I was using was causing most of my issues. Even after we solved it, their support team reached out to see if everything was functioning properly. You don't see this kind of dedication to support from most software companies. SolidWP has gone above and way beyond.

Super patient and helped me fix a… Super patient and helped me fix a recurring problem I've been dealing with for a while.