Super patient and helped me fix a… Super patient and helped me fix a recurring problem I've been dealing with for a while.

No plugin is perfect but SolidBackups comes close I've been using SolidBackups for 10+ years, starting when they were BackupBuddy by iThemes. This has been a solid product that allowed me to restore my Wordpress sites from backups after an upgrade "went wrong" or after being hacked. Those are never fun times, but having a backup made all the difference. Over the years, the iThemes/SolidWP team has always been there to help when something wasn't working with their plugin. I haven't needed their help very often (which is good!) but when I have, they have been professional, knowledgeable, and helped me resolve the issues. Most recently, in April 2024, I had trouble with a 2GB backup not restoring all the files when I migrated a site. SolidWP's support tech Brent Wilson offered me an alternative tactic for transferring the files via FTP and assured me that they're working on this known issue. I was able to successfully complete the migration. The Wordpress landscape is always shifting, which is why it's so important to use tools that have active developers keeping things updated. Of course I'd prefer it if the plugin never had a failure, but that's not realistic. Instead, I'm thankful that SolidBackups has a dedicated team working to improve things and help their customers when things don't work. That's why I'm sticking with this plugin for my Wordpress backup needs. UPDATE (in reply to SolidWP's comment): The difference between the four and five star review is simply this: When migrating (or restoring) a site, it's absolutely *vital* to have all the files restored. The fact that the plugin missed a bunch of different seemingly random files with no way for me to verify what's missing is super bad. For some, it would be an absolute deal-breaker. For some, they wouldn't even have known enough about Wordpress to understand why the restored copy wasn't working and be able to locate those missing files in the .zip backup to FTP them into place. The fact that this is a 4-star review is a reflection of my confidence in your support tech's statement that you're aware of the problem and working to fix it, and my confidence based on your history of good work. But I wouldn't feel honest giving five stars for a product that "didn't work" when I needed it (especially knowing that if it happened to me, it probably happens to others). Hope you understand. :-)

Prompt & Knowledgeable Shane Tiedra was very helpful and proposed a couple solutions to my issue.

Long Time Very Satisfied Customer I've been using their Solid Backup product for my own website and for websites I do for others. Anytime I need technical support their response is quick. If they don't immediately know what's happening, they are persistent in exploring what's going on. And then, I learn from them too!

Communications were prompt Communications were prompt, clear and always helpful. My problem was solved in three exchanges of information. Brent read my messages carefully and didn't ask for information I'd already provided. SolidWP support is first rate!