April Livery
GBtop notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.
Deborah Saunders
GBLong Time Very Satisfied Customer I've been using their Solid Backup product for my own website and for websites I do for others. Anytime I need technical support their response is quick. If they don't immediately know what's happening, they are persistent in exploring what's going on. And then, I learn from them too!
Andrew Marshall
GBSeveral weeks of unsuccessful attempts… Several weeks of unsuccessful attempts to correct Full Backup completed snapshots was finally resolved with project management oversight led by Bern Meredith: Head of Support. Ben stepped in replacing previous SolidWP support representative contact and took ownership of the extended delays in completing critical completed backups for my commercial real estate website by restoring functionality and improved performance of WordPress Backups. Ben's constant monitoring-birddogging-troubleshooting in conjunction with the application of advanced diagnostics provided by his support Team eventually resolved the problem. Ben and his Team should be recognized for a Job Well done! On a singular note, Ben's leadership and tenacity to ensure my support request concluded with successful WordPress Completed Backups. Ben is a high-value add asset to your Support Team organization and his performance exceeded expectations by proactively communicating throughout the entire problem-resolution process. Thankful for Ben's commitment to a customer-centric methodology which restored my confidence and trust in SolidWP Customer Support Team.
Rhonda
GBHands down the BEST backup plugin for… Hands down the BEST backup plugin for WordPress! I've been using SolidWP (formerly BackupBuddy) for 13 years on all my and my client's sites. I've tried every backup and migration plugin available, and SolidWP outperforms all of them. Not only do they have the best performance and functionalities, but THEIR TECH SUPPORT ABSOLUTELY ROCKS! I'd give them 10 gold stars if I could.
Justin
GBPrompt & Knowledgeable Shane Tiedra was very helpful and proposed a couple solutions to my issue.