Amazing plugin and support staff This plugin is incredibly powerful and the support team are super kind and quick to respond. I was very surprised at how quick a response was considering I am on a basic free plan. Thank you Solid Security team!

Several weeks of unsuccessful attempts… Several weeks of unsuccessful attempts to correct Full Backup completed snapshots was finally resolved with project management oversight led by Bern Meredith: Head of Support. Ben stepped in replacing previous SolidWP support representative contact and took ownership of the extended delays in completing critical completed backups for my commercial real estate website by restoring functionality and improved performance of WordPress Backups. Ben's constant monitoring-birddogging-troubleshooting in conjunction with the application of advanced diagnostics provided by his support Team eventually resolved the problem. Ben and his Team should be recognized for a Job Well done! On a singular note, Ben's leadership and tenacity to ensure my support request concluded with successful WordPress Completed Backups. Ben is a high-value add asset to your Support Team organization and his performance exceeded expectations by proactively communicating throughout the entire problem-resolution process. Thankful for Ben's commitment to a customer-centric methodology which restored my confidence and trust in SolidWP Customer Support Team.

Communications were prompt Communications were prompt, clear and always helpful. My problem was solved in three exchanges of information. Brent read my messages carefully and didn't ask for information I'd already provided. SolidWP support is first rate!

top notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.

Prompt & Knowledgeable Shane Tiedra was very helpful and proposed a couple solutions to my issue.