Above and Way Beyond I was having a multitude of issues on dozens of websites. Much of it was inconsistent and difficult to narrow down. The Support team worked with me for a while to help me diagnose my problems. Their response time and attention to detail were impressive. Ultimately, it was determined that the caching plugin I was using was causing most of my issues. Even after we solved it, their support team reached out to see if everything was functioning properly. You don't see this kind of dedication to support from most software companies. SolidWP has gone above and way beyond.

Excellent Customer Support Customer support is fantastic! I opened a customer support ticket and received a response, from a real person, almost immediately. What a relief it was to interact with support people who were so experienced with their product. My issues, that had been occurring for a few months, were resolved in a few hours.

Long Time Very Satisfied Customer I've been using their Solid Backup product for my own website and for websites I do for others. Anytime I need technical support their response is quick. If they don't immediately know what's happening, they are persistent in exploring what's going on. And then, I learn from them too!

top notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.

Communications were prompt Communications were prompt, clear and always helpful. My problem was solved in three exchanges of information. Brent read my messages carefully and didn't ask for information I'd already provided. SolidWP support is first rate!