Nov 16 2023 Nov 16 2023 Thankful for your customer service! Placed order for two boxes of wipes for Halloween discount of $20 off on Oct 31. For some reason my purchase was declined. I sent email to Cliradex that my purchase had not gone through and I still wanted to get the $20 off. Christophe M. Replied and said that he had changed my purchase status to “pending “ so that I was able to complete my purchase the day after the official sale when I called customer service. Thank you, Christophe!

Zero customer service Hello, Unfortunately, your product did not help me. In fact, it burned. I contacted customer service via email well within the 30 days for a refund. I also called about a refund. The agent on the phone assured me of my refund and said I might be contacted to return product. I have NOT been contacted or refunded. Wish customer service actually provided service.

Excellent product - terrible customer service The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping randomly and without notice. I emailed customer service asking for help in figuring out what the issue is because not using the wipes causes my dry eye issue to worsen. It’s been 2 weeks and not a single response from them. I’m extremely frustrated as a long time customer I was expecting better. I may have to look around for an alternative product.

I love the product I receive I love the product I receive . It is shipped and received in a timely manner. I also enjoy the discounts they offer periodically .

Genuinely fantastic customer service Genuinely fantastic customer service. I could not figure out how to expedite an order and called the company. They fixed the order to expedite it and called me back as promised. It is very rare to get quality customer service and follow up, I will only order direct from them now.