Although I have just started using it… Although I have just started using it and it is too early to tell how I feel about it as I also haven't used everything on the site yet. I am enjoying it and am learning as I go, my teachers seem to enjoy it and my parents are liking the daily updates of their children and the security that it offers. I also am liking the ease of the billing part as it is saving me paper and time. I am very please as of now and look forward to the months ahead as I figure it all out.

Brightwheel- ups and downs Brightwheel has many great features that are “parent facing” such as real time communication, activity updates and photos. However, on the office/billing side, their platform is underwhelming. There are minimal reports available, especially in deposits/invoices. When searching for a child or parent, you start typing in the name, then click on the child you want in the drop down, then click “apply” then click on the specific child again- its tedious and redundant. I’m looking forward to the promised new billing platform hopefully it’ll work out some kinks.

Confident I am more and more comfortable with Brightwheel. I am a premium client and have been for 6 months. My difference between giving 3 stars instead of 4 is while, you can email questions/ask for help, sometimes you need to speak live to BW. I do wish that reaching out live was more available. Yesterday, I had my first call and after 20 minutes I had many issues answered and I felt so much more confident in using BW...and since I feel more confident it will benefit my business tremendously!

The App has room to grow! The App seemed very user friendly at first, but using it daily now I find it frustrating. There are many things I would like to be able to do that I can't, like toggle between children and or families without having to go back to the student tab or family tab. Billing would be so much easier if I could also toggle between accounts, as well as make changes that occur immediately instead of waiting for the next month to show. I would also like to be able to take credit cards from third party without the hassle of making them a parent and then taking them off. I didn't go back to Tadpoles because I wanted a system that was capable of the billing portion as well as attendance, pictures, and lesson planning.

One educator's review on Brightwheel As an educator, this software is time consuming and very clunky. In order to create one row of a lesson plan it takes no less than 16 clicks - for one row! Keep in mind that one row includes ONLY Circle Time for the week. As an educator/administrator: think how many plans/activities a teacher creates for one day in an ELC. Also, it does not offer an integrated Assessment tool - a definite step backwards from our former program.