Although I have just started using it… Although I have just started using it and it is too early to tell how I feel about it as I also haven't used everything on the site yet. I am enjoying it and am learning as I go, my teachers seem to enjoy it and my parents are liking the daily updates of their children and the security that it offers. I also am liking the ease of the billing part as it is saving me paper and time. I am very please as of now and look forward to the months ahead as I figure it all out.

Confident I am more and more comfortable with Brightwheel. I am a premium client and have been for 6 months. My difference between giving 3 stars instead of 4 is while, you can email questions/ask for help, sometimes you need to speak live to BW. I do wish that reaching out live was more available. Yesterday, I had my first call and after 20 minutes I had many issues answered and I felt so much more confident in using BW...and since I feel more confident it will benefit my business tremendously!

The Greenwood Preschool love Bright Wheel As a parent and preschool owner, I highly recommend BW to any child care facility ! It grealt improve the parent teacher communication , either for the younger group of children ( infant/ Young Toddler ) or older classes in terms of academic activities. The app itself is simple and straight forward . Our school did a soft launch for 2 weeks and 90% teachers have no problem using it on daily basis.

Start up has had some problems Start up has had some problems, maybe provide more couching on what to do when you have problems with parents being able to get into their child’s account. Some parents, family, pick ups, would get invited but no code/passed to log into the sight. Or couldn’t access multiple children. Maybe a trouble shooting training

Great IF you dont plan to use the… Great IF you dont plan to use the billing option App is fairly easy for parent contact- which is great to keep teacher personal information safe- and check in is fairly straightforward BUT the billing side- forget it! if you need help- they only answer via email- and it takes at least 1-2 days to hear back- then it's a copy/paste response from one of their "help articles" - they have no direct contact with their customers- and if a billing issue comes up- you are SOL in getting it sorted- talk about some angry parents