customer
GBThe website and dashboard work 1/2 the… The website and dashboard work 1/2 the time. I use it both chrome and edge and it is hit or miss. Specifically the routing tool. The routing tool is a great feature and I try to use it daily but most of the time it does not work.
Beckz
GBListen to this Listen to this, oh your account was charged $220 instead of $20 but we are trying to resolve it and can't promise estimated time frame. This is one of many transaction I found as we are auditing all the charges currently.
Kamil Piskor
GBBe very careful with these crooks Be very careful with these crooks, they will charge you for a tolls that you never passed, and then blame someone at your company that it is your fault because someone stole a device and used it on your account! They owe us $7,000 and won't even respond to emails or phone calls!!!
Abigail Fellencer
GBLOVE the Toll Calculator!! I LOVE the Toll calculation feature on the BestPass website. Because you can put in all your vehicle info, you can get an ACCURATE calculation of the amount you will actually pay on your choice of routes available!! I do wish it would store your vehicle information so that you wouldn't have to reenter it each time, but that is a minor inconvenience compared to the amazing convenience of the tool!! Plus, you can't beat the savings, with BestPass!! They really take the headache out of tolling, like no other option I've found, so far!!
Brad S.
GBBestpass Customer Service is Second to None I work with multiple tolling partners, and in my experience, Bestpass has always had the best service. They take the time to understand the question and answer it thoughtfully; no generic replies or responses that only half answer the question. After they close each customer service case, they send a survey, and I've never answered anything less than a perfect 10. It would be great if all companies were like this.